1. Introduction
Bharat Automate AI Pvt Ltd ("we", "our", or "us") operates DocVault Pro. This Privacy Policy explains how we collect, use, and protect your information when you use our document management platform at dms.bharatautomateai.cloud and docvaultpro.bharatautomateai.com.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, company name, mobile number, and password (encrypted)
- Documents: Files you upload to DocVault Pro, stored encrypted on AWS S3
- Usage Data: Login times, actions performed, pages visited (via audit logs)
- Device Information: IP address, browser type, operating system
- Communication: Messages sent via our contact forms or email
3. How We Use Your Information
- To provide and operate the DocVault Pro platform
- To send document expiry alerts and approval notifications via email and WhatsApp
- To process your subscription and billing
- To improve our services and develop new features
- To respond to your support requests
- To comply with legal obligations
4. Data Storage & Security
All data is stored on AWS servers in the Asia Pacific (Mumbai) region. We implement AES-256 encryption for files, TLS encryption for data in transit, and role-based access controls. We are committed to maintaining the security of your data.
5. Data Sharing
We do not sell, rent, or trade your personal information. We may share data with:
- AWS: For cloud storage and infrastructure
- Google: For analytics (anonymized) via Google Analytics
- Evolution API / Meta: For WhatsApp notification delivery
- Legal Authorities: When required by law
6. Data Retention
We retain your data for as long as your account is active. Upon account deletion, your data is removed within 30 days. Document OCR text and audit logs are retained for 90 days after account closure for compliance purposes.
7. Your Rights
- Access your personal data stored by us
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in CSV format
- Opt out of marketing communications
8. Cookies
We use essential cookies for session management and Google Analytics cookies for usage analysis. You can disable cookies in your browser settings, though this may affect platform functionality.
9. WhatsApp Communications
By providing your mobile number, you consent to receive document management notifications via WhatsApp. You can opt out by updating your notification preferences in Company Settings.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email. Continued use of DocVault Pro after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related queries, contact us at:
📧 [email protected]
💬 WhatsApp: +91 9641093608
🏢 Bharat Automate AI Pvt Ltd, New Town, Kolkata, West Bengal, India